This Privacy Policy explains what personal information we may collect, how we use it, how we may contact you, and the choices you have about the information you provide to us.

When you contact Bateman Original Designs, make an enquiry, place an order, complete a lead form, join our mailing or SMS list, attend one of our markets or events, or otherwise interact with us, we may collect information such as:

 

• Your name 
• Email address 
• Mobile or telephone number 
• Postal or delivery address 
• Information about the products, services or events you are interested in 
• Details you provide about custom orders, appointments or enquiries 
• Communication preferences, including whether you would like to receive email or SMS updates 
• Your selected interests, such as hats and fascinators, bow ties and cravats, bridal pieces, evening wear, mother of the bride apparel, wedding apparel, markets, events or behind-the-scenes updates 
• Gender, where you choose to provide it, to help us tailor product suggestions and, where relevant, assist with clothing fit and garment construction 
• Measurements, body proportions and preferred fit where these are required for clothing, custom work or fittings 
• Any other information you choose to provide to us 

 

We may also receive general website and social media information such as page visits, clicks, interactions and referral information through services used to operate and promote our business.

We generally collect personal information directly from you when you:

 

• Complete a form on our website or social media pages 
• Sign up to receive updates 
• Contact us by email, phone, SMS or social media 
• Make an enquiry or place an order 
• Speak with us at a market, event or appointment 
• Provide your details in connection with a custom order, fitting or service 

 

We may also receive information through service providers we use to operate our website, social media advertising, online forms, payments, delivery services and communications.

We may use your personal information to:

 

• Respond to enquiries 
• Process and manage orders 
• Discuss custom work, fittings or appointments 
• Provide information about products or services you have expressed an interest in 
• Send updates about new releases, markets, events and behind-the-scenes content where you have chosen to receive them 
• Contact you by email or SMS where you have provided your details and agreed to receive marketing communications 
• Personalise product recommendations and updates based on the interests and preferences you have provided 
• Use optional information such as gender to help us decide which products or updates may be more relevant to you 
• Assist with sizing, pattern selection, fit and garment construction where you enquire about clothing or custom apparel 
• Improve our website, products, services and marketing 
• Meet legal, accounting and business record-keeping requirements 

 

We will not sell your personal information to third parties.

If you choose to receive marketing communications from Bateman Original Designs, we may contact you by email or SMS about products, new releases, markets, events, special offers and other updates that may be relevant to the interests you have selected.

You can change your preferences or unsubscribe at any time.

Where an unsubscribe option is provided, you may use that option directly. For SMS communications, this may include replying STOP.

When you sign up for updates, you may be asked to tell us what you would like to hear about, including:

 

• Hats and fascinators 
• Bow ties and cravats 
• Bridal headpieces and accessories 
• Evening wear 
• Mother of the bride apparel 
• Wedding apparel 
• Markets and events 
• Behind-the-scenes content and new designs 

 

We may use these preferences to help make the information we send you more relevant.

You may change your preferences at any time by contacting us.

Providing gender information is optional.

If you choose to provide it, we may use it alongside the interests you have selected to help tailor product suggestions and marketing communications that may be more relevant to you.

If you enquire about custom clothing, we may also ask for information about your measurements, body proportions and preferred fit so that we can discuss sizing, pattern selection and garment construction appropriately.

Any questions about gender, body measurements or fit are asked only where they are relevant to the service you are requesting.

You may choose Prefer not to say where that option is available.

Bateman Original Designs welcomes customers from all backgrounds and communities, including the LGBTQ+ community.

We aim to provide a respectful and inclusive experience for everyone, regardless of gender, gender identity, sexual orientation, age, background, body shape or personal style.

For clothing and custom work, you are welcome to describe yourself, your body and your preferred fit in the way that feels most appropriate to you.

We do not ask you to provide information about your sexual orientation for marketing purposes.

We may share personal information with trusted service providers where this is reasonably necessary to operate our business, such as:

 

• Website hosting providers 
• Social media and advertising platforms 
• Email or SMS service providers 
• Payment processors 
• Delivery and postage providers 
• Business software and technology providers 

 

Some service providers may store or process information outside Australia. Their own privacy policies and data-handling practices may also apply.

We do not sell or rent your personal information to third parties for their own marketing purposes.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically through our website, email, business systems or third-party service providers used by Bateman Original Designs.

We aim to collect only information that is reasonably necessary for the purposes for which it is being collected.

You may contact us if you would like to:

 

• Access personal information we hold about you 
• Correct or update your information 
• Change your communication preferences 
• Ask us to stop sending marketing communications 
• Ask us to update or remove information you have provided 

 

We may need to confirm your identity before providing access to personal information.

Where you provide your details through a sign-up or lead form and choose to receive email or SMS marketing, we will treat that as your consent to receive communications of the kind described at the point of sign-up.

You may withdraw that consent at any time by unsubscribing or contacting us.

If you have a question, concern or complaint about how your personal information has been handled, please contact us.

We will review your enquiry or complaint and respond as soon as reasonably practicable.

Bateman Original Designs
Email: info@batemanoriginaldesigns.com.au
Website: batemanoriginaldesigns.com.au

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

Last updated: 16 September 2026